Technical support

Required fields are marked with an asterisk

{"xsrfToken":"36644b861c551c880f3c36f0f7e22d9ce25b8c24_lout","branding":{"id":"6","key":"ps","name":"Professional Services","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e96a065f-1958-4e61-b582-e5386456c6cc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzM1YzI2ZC1lNTY4LTQ0OGYtOWY1My04ZGM5ODg2NmFiMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5NmEwNjVmLTE5NTgtNGU2MS1iNTgyLWU1Mzg2NDU2YzZjYyI6WyJyZWFkIl19LCJleHAiOjE3NTM5MzkyMDYsIm5iZiI6MTc1MzkzODYwNn0.wZw8Nqt44cU0l-8KO_3s2zGikQEwJZAnksOx4xZBvl8&client=f735c26d-e568-448f-9f53-8dc98866ab26&mode=fit","logoId":"e96a065f-1958-4e61-b582-e5386456c6cc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Segistics Help Center","sharedPortalName":"Segistics Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Segistics Help Center","sharedPortalName":"Segistics Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/683b3390-a34c-4a7b-b6f3-58a1fbe524c7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzM1YzI2ZC1lNTY4LTQ0OGYtOWY1My04ZGM5ODg2NmFiMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4M2IzMzkwLWEzNGMtNGE3Yi1iNmYzLTU4YTFmYmU1MjRjNyI6WyJyZWFkIl19LCJleHAiOjE3NTM5MzkyMDYsIm5iZiI6MTc1MzkzODYwNn0.NVIYx_56OZRB7pHGKooDpXgpTlP2VdQtHcVKlVs7K8Y&client=f735c26d-e568-448f-9f53-8dc98866ab26&height=300&mode=fit","bannerMediaApiFileId":"683b3390-a34c-4a7b-b6f3-58a1fbe524c7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ps","projectId":10098,"serviceDeskId":6,"name":"Professional Services","description":"Segistics Professional Services Customers.","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"38","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://helpdesk.support.segistics.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://helpdesk.support.segistics.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[38]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzM1YzI2ZC1lNTY4LTQ0OGYtOWY1My04ZGM5ODg2NmFiMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTM5Mzk4MDYsIm5iZiI6MTc1MzkzODYwNn0.XYSGXGpQknXLZ-RrzWLWEVY92FBGAqWeHw41JViEGRs","targetCollection":"upload-project-10098","endpointUrl":"https://api.media.atlassian.com","clientId":"f735c26d-e568-448f-9f53-8dc98866ab26","tokenDurationInMins":20}},"reqCreate":{"id":38,"projectId":10098,"issueType":{"id":"10073","name":"Submit a request or incident"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"","icon":10520,"iconUrl":"https://helpdesk.support.segistics.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/38","calendarParams":{"firstDay":0,"date":"2025-07-31T00:10:06-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzM1YzI2ZC1lNTY4LTQ0OGYtOWY1My04ZGM5ODg2NmFiMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTM5Mzk4MDYsIm5iZiI6MTc1MzkzODYwNn0.XYSGXGpQknXLZ-RrzWLWEVY92FBGAqWeHw41JViEGRs","targetCollection":"upload-project-10098","endpointUrl":"https://api.media.atlassian.com","clientId":"f735c26d-e568-448f-9f53-8dc98866ab26","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=segistics","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"36644b861c551c880f3c36f0f7e22d9ce25b8c24_lout","baseUrl":"https://helpdesk.support.segistics.io/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://segistics.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f735c26d-e568-448f-9f53-8dc98866ab26","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bc9997158d6245c1889327829d17c392","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}